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Episode 13: Can trust be designed into artificial intelligence?

Updated: Mar 27

The Ask AI interview with Winter Wei, Design Lead, Kira Systems

Special thanks to Microsoft Canada and Cinchy for sponsoring the third series of the Ask AI podcast and supporting greater awareness of artificial intelligence in Canada. All of our episodes and 100s of AI profiles are also available from our chatbot, generously sponsored by Toronto’s Ada Support.

Applications of Artificial Intelligence

One of the most straightforward applications of artificial intelligence that we see today is task automation - to remove repetitive and monotonous activity. In the legal world, this comes in the form of document review and analysis platforms like Kira Systems.

Instead of sifting through pages of documents to find potential risk, Kira automatically highlights and extracts the most important sections of a contract.

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So rather than trying to find a "needle in a haystack", lawyers can more effectively and efficiently review documents. While it seems like a no brainer to use this tool to improve productivity, there is still the need for lawyers to ultimately understand the context and semantics of the documents being reviewed - especially when the potential risk associated to the task is high, building trust into a machine to do the work is imperative in the human-AI collaboration.

"When users say they want transparency, they’re not talking about the technicalities of the feature and how it works. What they actually want to know is if they can predict how this behaves." -Winter Wei, Design Lead, Kira Systems, speaking to Ask AI podcast

Tune in to the Ask AI interview with Winter Wei, Design Lead, Kira Systems, and learn how she designs trust into the machine learning features. We dives into the importance of designing in a way that users can interpret and explain the results they are seeing.

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Related episodes

Listeners should also check out the Ask AI interview with Ben Alarie, the CEO of Blue J Legal, another Canadian company using artificial intelligence technology to disrupt the professional services industry.

Episode highlights

  • How Winter applied her background in science and statistics to now designing products.

  • The “needle in a haystack” challenge Kira Systems is trying to solve in the legal industry with artificial intelligence.

  • Why trust is so important in machine learning products and how to incorporate it into the user-design process.

  • How designing for interpretability and explainability can solve the back box problem in AI.

Episode links

Episode credits

Sponsors: Microsoft Canada and Cinchy Chatbot partner: Ada Support Executive Producer: Chris McLellan Host: Jaxson Khan Assistant Producers: Oleena Mak and Kristin Riddell Original music: Mike LeTourneau

About Ask AI

Ask AI is a volunteer project exploring the fast-emerging artificial intelligence sector in Canada and beyond.Our projects include a popular podcast and live events. To learn more about sponsorship and volunteering please contact us or ask our chatbot.

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